oculavis SHARE

Provide technical knowledge anywhere on Earth.

oculavis SHARE is redefining the way people are interacting with machines and equipment and how technical knowledge is delivered on-site. Augmented reality workflows for recurring processes on the factory floor or as self-service in customer support enable structured step-by-step instructions with integrated documentation without the need to directly contact a remote expert. For unplanned machine malfunctions and collaborative processes, technicians or machine operators can connect with colleagues in the (home) office at any time through visual assistance with augmented reality interactions to work closely on technical issues without the need for travel. Integrated management and documentation functionalities as well as flexible user management open up numerous application areas. They range from end-customer support services in mechanical engineering and global support for production sites to supplier audits, factory acceptance testing (FAT) or remote commissioning. Greater availability of machines (OEE), savings in time and travel costs and the possibility of establishing digital business models at the service of machine and equipment manufacturers are the main benefits.

oculavis SHARE offers machine builders and factory operators the following features:

• Full-HD multi-user video calls with augmented reality annotations, shared pointer, and continuous zoom for visual interactions between participants

• Documentation of remote support cases with checklists, comments, screenshots and video recordings

• Navigation mode with visual instructions to safely guide frontline workers on the factory floor

• Chat with a built-in translator in other languages ​​to overcome language barriers

• Invitation of guest users, who can join a call in the mobile browser with just one click via a link without having to install the application first

• Flexible user and license management, as well as role and permission management

• Provide the installed base of machines and equipment with appropriate service information (experts, technical documentation, instructions) to enable machine users to perform self-service directly at the machine or equipment

• Easily create digital workflows, deliver them as step-by-step instructions, and collect user feedback

• White label option turns oculavis SHARE into your own service application with your corporate design

• Standardized API for integration with ERP/CRM and ticketing systems

• Standard integration options for Outlook, Salesforce and SAP

• User authentication through Single Sign-On (SSO) / Active Directory integration

• Additional apps for smart glasses

Don't have a SHARE oculavis workspace yet? Try visual assistance and step-by-step instructions without obligation at https://oculavis.de/en/visual-assistance-saas/.